Actually, most of EU, US based travel agencies act as global partners of local tour operators. That means they are the middle-men and subcontract clients to the local agencies like us. In other words, working with local tour operator helps you decrease time communicating and save middlemen fee to process.

Different from set-departured tour package or group tour whicis characterised by fixed travel date, predefined itinerary and shared accommodation, the private tailor-made tour is deigned based on your own group and interest. There will be you, your family and friends who decide the pace, the duration and the theme of the trip to enjoy, the places to visit and the accommodation to stay.

The itinerary is completely to your taste and adjustable anytime and anywhere.

In order to contact us and get a free quote, you easily send us an inquiry by filling out this form. You also either send us your request detail to our email: sales@vietnamfasttours.com or call us at (+84) 246 664 1790.

After submiiting the form, you will receive a confirmation email. Our travel consultant team will work on it then contact you within 24 hours. In some cases, our team will call you to ask for further information before sending the first proposal.

It is completely free to receive our quote from Vietnam Fast Tours. You only have to pay if you decide to book a tou package with us.

Our travel consultant team will help you customize the trip until you are sastisfied.

Once you finalize the itinerary and are ready to book the trip, you are required to make a deposit of 25% of the total trip cost upon confirmation. The balance should be done 30 days prior the trip date.

There are some exceptions for the payment process:

• Last minute booking: for all the bookings that are confirmed within 30 days prior the trip date, 100% of the trip total price is requested upon the confirmation
• Special services: in some cases, you will be asked for a deposit of more than 25% of the total price that will be informed in detail before you make the payment.

We are always try our best provide the highest quality services. In any case, we strongly recommend you to contact us immediately, you will fond the way to figure out and solve the problems. 

If you do need to cancel the trip due to unexpected changes, the breakdown is as follows:

• 30 days prior the arrival date: No cancellation fee except for those applied by the concerned services suppliers such as flight company, Boat Company, train, hotels… in accordance with their cancellations policies if any.
• 29 – 15 days prior the arrival date: Cancellation fees of 50% per booking/group plus cancellation fees applied by the concerned services suppliers such as flight company, Boat Company, train, hotels… in accordance with their cancellations policies if any.
• Less than 15 days prior the arrival date or no show: Cancellation fees of 100% per booking/group
• No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member.

The trip cost should be made by bank transfer or credit card through our secured online system without bank fee and credit card processing fee. In common case, there will be 3.5% processing fee on the total amount paid by credit card.

The insurance is not included in the tour price. We strongly recommend you to get your own insurance before taking the trip.

In order to enter any country, you are required to have proper travel documents including a valid passport and visa. The required documents vary among countries. Please contact us if you need assistance regarding to your travel documents.